FREQUENTLY ASKED QUESTIONS
How do you purchase your products?
I want to sell a watch. How do I offer this?
Of course you can visit our office in Eindhoven (open on appointment only). You can also use our response form. Here you can send us a description and some pictures of your watch. We will contact you as soon as possible.
Click on the following link to proceed to the form.
How much platinum, gold or silver does my product contain?
Jewellery made of silver (from 8 grams), gold (from 1 gram) or platinum (from 0.5 grams) that you buy in the Netherlands must have a hallmark approved in the Netherlands. Items under this weight are exempt from the application of a hallmark. Palladium articles can be provided with a palladium symbol on a voluntary basis as from 2010.
Can you contact me as soon as a certain type of watch arrives?
If you indicate on our website which watch you are looking for, we will source your watch and keep you informed.
Do we need to source your dreamwatch? Click on the following link.
Can you repair my watch?
Yes, we carry out all kinds of repairs on your watch.
What are the payment options?
What is the delivery time?
How long is the guarantee/warranty on my purchase?
I make a purchase from outside the EU. What should I take into account?
Is the package insured at the time of shipment?
We ship your package professionally and safely, fully insured through our professional and trusted forwarders such as PostNL, UPS, DHL, GLS and FedEx.